Shipping Policy
Our sauces are refrigerated products, so we take extra care when preparing orders for delivery.
Review Shipping Policy ↓Fresh Flavor, Handled with Care.
Sisterly Kitchen sauces are refrigerated food products. We prepare and ship orders with the goal of getting your sauces to you safely and in good condition.
Refrigerated Products
Sisterly Kitchen sauces require refrigeration. Products should be refrigerated promptly after delivery and stored according to the instructions provided on the product label.
Please plan for someone to retrieve refrigerated food shipments as soon as reasonably possible after delivery.
Order Processing
Orders require time to be prepared and packaged before shipment. Because our products require refrigeration, we may schedule shipments in a way intended to reduce unnecessary time in transit or delays over weekends and holidays.
Processing and shipping schedules may vary during holidays, periods of high order volume, severe weather, or other circumstances outside our control.
Shipping Rates & Delivery Estimates
Available shipping options, applicable shipping charges, and estimated delivery information will be displayed during checkout when available.
Delivery dates are estimates and may be affected by the carrier, weather, holidays, address issues, or other circumstances outside Sisterly Kitchen's control.
When Your Order Arrives
Please retrieve and open your shipment promptly. Remove the sauces from the shipping package and place them in the refrigerator.
Before consuming the product, review the bottle, product label, storage instructions, and condition of the shipment.
Don't discard the packaging yet.
If your package arrives damaged, leaking, unusually warm, or otherwise appears to have been compromised, please take photos of the product and shipping packaging and contact Sisterly Kitchen promptly.
If you are uncertain about the safety of a refrigerated food product, do not consume it while the issue is being evaluated.
Shipping Delays
Once a package has been transferred to the shipping carrier, some delays may be outside Sisterly Kitchen's direct control.
If a delay affects the condition of your refrigerated products, please contact us with your order number, delivery details, and photographs when applicable so we can review the situation.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order. If you notice an error after ordering, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered the shipping process.
Damaged or Incorrect Orders
If you receive an incorrect product or your order arrives damaged, please contact Sisterly Kitchen promptly.
Include your order number, a description of the issue, and clear photographs of the product and packaging when applicable. This information helps us evaluate the issue and determine an appropriate resolution.
Returns, Refunds & Replacements
Because Sisterly Kitchen sells refrigerated food products, products generally cannot be returned for resale once they have been shipped.
If there is a problem with your order, please contact us promptly. Eligible refunds, credits, or replacements will be determined based on the circumstances of the order and the information provided.
Questions About Your Shipment?
We're happy to help. When contacting us about an existing order, please include your order number whenever possible.
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